A recent survey discovered a deep divide between how providers and patients view healthcare and care variability. Much research has since been done to improve consumer trust in the industry. This provided insight on the alignment of attitudes regarding variability and revealed opinions about the industry.
Consumers are cost conscious and savvy about healthcare and feel there are substantial differences between care delivery and cost. As a result, consumers are willing to travel farther to a hospital with a better reputation. Healthcare executives are feeling pressure to reduce costs and provide consistent outcomes. Most executives feel that investing in technology is key to improving care and reducing the amount of variability throughout a healthcare system.
Managed Healthcare Executive offered further insight on the findings, read about it here: https://www.managedhealthcareexecutive.com/business-strategy/healthcare-execs-worry-about-variability-healthcare-system